HubSign Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

• Identifiers: e.g. name, email address, company name, phone number
• Commercial Information: billing details, transaction history
• Internet Activity: IP address, browser type, device info, pages visited, cookies
• Geolocation Data: general location based on IP
• Professional or Employment Information: job title, business contact details
• Document Content: any personal data included in documents you upload

We do not collect sensitive personal information like Social Security numbers unless you upload it into your documents.

2. Sources of Information

We collect information from:

• Information you provide directly (e.g. sign-up forms, uploaded documents)
• Automated data collection (e.g. website usage, cookies)
• Third-party integrations you connect (e.g. HubSpot)

3. How We Use Your Information

We use your information to:

• Provide and improve HubSign’s services
• Process transactions and billing
• Respond to customer support requests
• Send service updates and security notifications
• Analyze and improve website performance
• Comply with legal obligations

We do not sell your personal information.

4. How We Share Your Information

We may share your information with:

• Service Providers: Companies who help us run HubSign (e.g. cloud hosting, payment
  processing)
• Integration Partners: If you connect HubSign to third-party services like HubSpot
• Legal Requirements: Government authorities if required by law or legal process

All third parties are obligated to protect your data and only use it for services they provide to us.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze website usage
• Improve user experience

You can manage cookie settings in your browser. Disabling cookies may affect how HubSign functions.

6. Data Security

We protect your data using:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Access controls and authentication
• Regular security monitoring and testing

While we take strong measures to secure your data, no system is completely foolproof.

7. Data Retention

We keep your information as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When no longer needed, we securely delete or anonymize your data.

8. Your Rights Under CCPA

If you are a California resident, you have these rights:

• Right to Know: Request information about what personal data we collect, use, disclose,
  or sell.
• Right to Delete: Request deletion of your personal data, subject to legal exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your
  privacy rights.
• Right to Opt-Out: HubSign does not sell personal information. However, you can
  contact us with any questions about how we use your data.

To exercise these rights, email us at privacy@gethubsign.com or use any tools provided in your account dashboard. We will verify your identity before responding.

If you use an authorized agent to submit requests, we may require proof of your authorization and identity.

9. Do Not Track

HubSign does not respond to browser “Do Not Track” signals at this time.

10. International Transfers

If you access HubSign from outside the U.S., your data may be transferred and stored in the U.S. or other countries where we operate.

11. Children’s Privacy

HubSign is not intended for users under 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our website or by email.

13. Contact Us

For questions or requests regarding this Privacy Policy or your personal information: sales@gethubsign.com
HubSign LLC